The short version
- We never ask for, see or store your Royal Caribbean password, sign-in codes or session.
- We keep your mobile number, name and offer information until you delete your account.
- We do not sell your personal information.
- You can delete your account and data yourself, in the app (Me tab) or on our account deletion page, without the app.
Who we are
Cruise Comp Tracker is run by Cruise Comp Tracker LLC, a Florida limited liability company ("we", "us"). It is an independent tool for Royal Caribbean Club Royale members. We are not affiliated with, endorsed by or sponsored by Royal Caribbean Cruises Ltd. Royal Caribbean and Club Royale are trademarks of their owners. Cruise Comp Tracker is intended for adults. It is not for anyone under 18.
What we collect
| Information | Why we need it |
|---|---|
| Your mobile phone number | To sign you in with a text message code and to identify your account. Standard message rates may apply. |
| Your first and last name | To show your name in the app. In Groups, other members see your first name and last initial only. |
| Your Club Royale offer information, including sailings and offer details | To show, search, sort and compare your offers, to manage ended offers and to send offer-ending alerts. |
| Earlier versions of your offer information | So we can restore your list if something goes wrong. |
| Identifiers that link your phone to your account, and, if you turn on alerts, an address used to deliver notifications to your phone | To keep your account secure, recognize your phone and deliver alerts. The notification address does not contain your name or number. |
| App version, device type and operating system | To fix problems and keep the app working. |
| How you use the service, such as when you last synced and how far you got through setup | To run the service, fix problems and understand how it is used. |
| Which referral link you came from (only if you used one) | To count signups from referral partners. Partners see counts only, never your name, number or offers. |
| Standard server records (for example IP address and time of each request) | For security and to find errors. |
How the app gets your offers
You sign in to Royal Caribbean yourself. We never receive or store your Royal Caribbean password, sign-in codes or session. The app sends only your offer information to your Cruise Comp Tracker account.
Offer-ending alerts
If you turn on alerts, we send notifications before your offers end. To deliver them, we use notification providers, which receive your phone's notification address and the text of the alert. The text can include an offer name, a FreePlay amount and sailing counts from your list. You can turn alerts off in your phone's Settings at any time.
Groups
If you create or join a Group, the other members see your first name and last initial and the sailings that are on everyone's list, with the details of those sailings. They never see your full offer list, your phone number or your sign-in credentials.
Who we share it with
We use service providers to run the service, such as for hosting, data storage, text messages, app updates and notifications. They handle your information only to provide those services to us, and we require them to protect it to the same standard described in this policy. We do not sell your personal information. We do not share it with anyone else, except with other Group members as described above and where the law requires it.
How long we keep it
We keep your account, offer information and earlier versions of your list until you delete your account. Offers that have ended stay on your Expired Offers tab for 30 days. We keep security and abuse-prevention records for a brief period.
Deleting your account and data
In the app: open the Me tab and tap Delete my account. Without the app: go to cruisecomptracker.com/delete-account. Either way we text a code to the mobile number on the account to make sure it is you, and then delete the account right away. There is nothing to wait for and it cannot be undone.
What is deleted: your account details, offers, earlier versions of your list, notification addresses, and your share links and invites. You are removed from every Group; the Group continues for its other members and your name disappears from it. Any referral link record tied to your account is also removed.
What we cannot delete ourselves: our service providers may keep their own short-term records under their own policies (for example, records of text messages sent and server logs), and brief abuse-prevention records that are not linked to your account or number are not removed when you delete your account.
If you cannot receive a text code, email support@cruisecomptracker.com and tell us the mobile number on your account.
Your choices
- Stop alerts: turn off notifications for the app in your phone's Settings.
- Disconnect a phone: tap Start over in the app.
- Delete your account and data: use the Delete my account button in the app, or the account deletion page.
- Ask for a copy of your information, or ask us to correct it: email us.
Security
We use encrypted connections and limit access to our systems.
Changes to this policy
If we change how we handle your information, we will update this page and the date at the top before the change takes effect.
Contact
Cruise Comp Tracker LLC
Email: support@cruisecomptracker.com